Privacy Policy

Effective Date: January 28, 2026

This Privacy Policy describes how PipingCraft collects, uses, and shares personal information of users of our website and customers of our services. We are committed to protecting your privacy and ensuring the security of your personal information. As a Canadian business, PipingCraft complies with the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We collect several types of information from and about users of our website and customers of our services, including:

  • Personal Information: Your name, address, phone number, email address, and any other information you provide when you request a service, fill out a form, or communicate with us.
  • Payment Information: When you pay for our services, we collect payment information such as credit card details or other financial information necessary to process your payment. This information is securely processed by our payment service providers.
  • Service Information: Information about the services you request and receive, including the type of service, date and time of service, and location of service.
  • Website Usage Information: Information about your use of our website, including your IP address, browser type, operating system, referring URLs, pages visited, and dates/times of your visits. We may use cookies and other tracking technologies to collect this information.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Providing Services: To provide the plumbing and drain services you request, including scheduling appointments, dispatching technicians, and completing the work.
  • Customer Support: To respond to your inquiries, provide customer support, and resolve any issues or complaints.
  • Payment Processing: To process payments for our services and manage your account.
  • Communication: To communicate with you about your service requests, appointments, and account updates. We may also send you promotional emails, but you can opt-out at any time.
  • Improving Our Services: To analyze website usage and service data to improve our website, services, and customer experience.
  • Legal Compliance: To comply with applicable Canadian laws, regulations, and legal processes.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors and scheduling software providers. These providers are contractually obligated to protect your information.
  • Business Partners: We may share your information with business partners who offer related services that may be of interest to you. We will only do this with your consent. PipingCraft does not sell your personal information to third parties.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any change in ownership or uses of your personal information.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure, including:

  • Using secure server software (SSL) to encrypt sensitive information during transmission.
  • Storing your personal information on secure servers with limited access.
  • Implementing physical, electronic, and procedural safeguards to protect your information.

However, no method of transmission over the Internet is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.

5. Your Rights

Under PIPEDA, you have the following rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Opt-Out: You have the right to opt-out of receiving promotional emails from us at any time by following the unsubscribe instructions in the email or contacting us directly.

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

6. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about your use of our website. We use cookies to:

  • Personalize your experience on our website.
  • Analyze website traffic and usage patterns.
  • Provide relevant advertising.

You can control cookies through your browser settings. However, blocking or deleting cookies may affect your ability to use certain features of our website.

7. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you believe your child has provided us with personal information, please contact us and we will delete it promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the effective date. We encourage you to review this Privacy Policy periodically.

9. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

PipingCraft MB-401, 1367 Clyde Ave. Ottawa, ON K2C 0A9

📞 (819) 208-6949 ✉️ info@pipingcraft.com